Hi there Freaky Pet Pals!

Well, if you're here then you're probably experiencing one of our most recently discovered issues when trying to play Freaky Pets.

Do you see this error dialog when trying to login to play?

If you see that error than it is possible you could be entering your information incorrectly, but it is also possible that you may be running into a known issue that some of our users have started experiencing lately.

Please follow the steps listed below to trouble shoot the issue and find the best resolution.

1. Try to login to your game account via the "manage account" function on the www.freakypets.com homepage. If you can login correctly here but receive the above mentioned error when trying to login to play the actual Freaky Pets game then you are most likely running into the previously mentioned bug. Skip to step number three below and follow the directions.

2. If you tried to login to your account via the "manage account" function on the www.freakypets.com homepage and could NOT access your account then you are more then likely entering incorrect information. Please confirm your login credentials, remember that passwords are case sensitive, and request a password reset if you still can't get into the game.

3. If you are experiencing our known issue where some users can access their account via the website but not the unity web player, please try the following:

• Uninstall and then reinstall the web unity player via the windows or mac user account that you intend to play Freaky Pets on. Goto www.unity3d.com to make sure that you are downloading the absolute most recent version of the player.
• If the problem persists, try downloading an alternate browser and accessing Freaky Pets via that newly downloaded browser. (This usually serves the player as a temporary work around for the issue)

We are well aware of this issue, and our team is hard at work on a resolution.

Thank you so much for your patience and we encourage you to use the submit customer support ticket function under help if you need further assistance or have any questions.

Freaky Pets Player Support HQ.